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Your reservation guarantees a car at the rate, date and time that you reserved it for. It does not guarantee a specific make and model unless made during your reservation.

The Customer Care department at Chase Car Rentals can be reached in the following ways: Email: reservations@chaserentacar.com / Phone: 1-268-562-9827 / Location: Potters Village, St. George’s, Antigua W.I.

Airport taxes are the fees that the airports charge to car companies for the use of their terminals, and roads; plus other service charges mandated by the airport. We do not cover these costs.

Chase Car Rentals is not responsible for anything left in the rental vehicles. However, if an item is found in a rental vehicle, it will be turned into lost and found at the rental location. Please call the location from which you rented for more information.

The primary renter's name will be listed first and will provide the payment information, whether it is credit card or cash. The primary renter is solely responsible for the vehicle that is rented.

Give yourself ample time to return your car. Most airports advise that you arrive 2 hours before your scheduled flight. While we pride ourselves on expediting the return, you may still need a few moments. Your car should be checked for damage at the time of the return both by you and our representative. If there is damage, you may be required to fill out a damage report.

First, make sure that everyone involved is okay. If someone is injured, immediately dial 911 for help. Second, contact the local authority in order to fill out the necessary accident report. Third, call the rental location to inform them of the accident. Then we at Chase Car Rental will send one of our trained staff to assist you and guide you according will give you.